IMPORTANT INFORMATION
Before we can dispatch your order we need to verify your card details with your card issuer. We do our best to ensure this is completed as quickly as possible. Once you receive your order confirmation email you know that your order has been dispatched.
FAULTY GOODS
If your package is visibly damaged on delivery, please tell the person delivering your goods that you wish to sign as “received damaged”. If your goods are received as faulty or damaged once opened please contact us at orders@drfpjskincare.com within 48 hours of receiving your order.
UK RETURNS & EXCHANGES
We hope you love your purchases, but if for any reason you do need to return something to us, we’ve made it as simple as possible. Just return the item in its original packaging within 14 days of receiving your order, and enclose the completed returns form in your parcel.
For reasons of health and safety we will only be able to offer a refund or exchange on unused items. If we receive a return that appears to be used we will regrettably not be able to offer a refund, or return the item to you.
Please follow the instructions below so that we can process your return as quickly as possible.
- On the delivery note enclosed in your order please tick refund or exchange and enter one of the reason codes. Please note we are only able to exchange to the exact value of your order. We are unable to give part exchange and part refund on your order.
- There is no charge to exchange an item although exchanges are subject to availability.
- Pack your returns in the original packaging and attach the pre-paid Royal Mail Returns label below to the outside of your parcel. Please send from a Post Office in order to obtain a proof of postage receipt and retain for your records.
- If the value of the goods you are returning is over £500 please call us on 0207 499 3848 to arrange a collection via courier. You will be notified by email once your returns have been received and processed.
INTERNATIONAL RETURNS
We hope you love your purchases, but if for any reason you do need to return an item that has been bought outside of the UK, we’ve made it as simple as possible. Just return the item(s) in its original packaging within 14 days of receiving your order, and enclose the completed returns form in your parcel.
For reasons of health and safety we will only be able to offer a refund on unused items. If we receive a return that appears to be used we will regrettably not be able to offer a refund, or return the item to you.
You will be responsible for arranging to have the item(s) returned to us and for any costs incurred. We strongly recommend that you use a trackable courier service such as DHL Express to return your items to us, as we will be unable to offer refunds on items that do not reach us.
You will be notified by email once your returns have been received and processed.
Please be aware that International customs duties and sales taxes are not refunded for shipments outside of the EU.
IMPORTANT INFORMATION
Before we can dispatch your order we need to verify your card details with your card issuer. We do our best to ensure this is completed as quickly as possible. Once you receive your order confirmation email you know that your order has been authorised.
INSURANCE
Whilst in transit all purchases are insured by DR FPJskincare Ltd until they are delivered to you. We require a signature for all goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.
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